Terms of Service

AutoDocParse is a hosted software service that uses AI and OCR technologies to extract structured data from business documents. The Services may include quick parse, custom parsers, confidence scoring, human review queues, automations, exports, APIs, webhooks, team workspaces, and integrations with third-party systems.

Features, usage limits, retention periods, and support levels vary by Plan. We may add, modify, or remove features with reasonable notice where practicable.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. User credentials may not be shared except as permitted by your Plan and workspace role settings.

• Notify us promptly of any unauthorized access or security incident;
• Use commercially reasonable measures to protect devices and networks used to access the Services; and
• Ensure that only authorized personnel access Content and Extracted Data.

We are not liable for losses arising from unauthorized use of your Account where you failed to safeguard credentials or notify us of compromise.

We aim to make the Services available on a continuous basis, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, emergency repairs, third-party outages, and events beyond our reasonable control may cause downtime.

Support is provided according to your Plan, primarily via email at support@autodocparse.com. Documentation and self-service resources may be available on our website and in the application.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your Agreement.

You may not sublicense, resell, lease, or make the Services available to third parties except as expressly permitted (for example, processing documents on behalf of your own customers where you remain responsible for compliance).

You will not, and will not permit others to:

• Reverse engineer, decompile, or attempt to extract source code from the Services except where prohibited restrictions are unenforceable under applicable law;
• Use the Services in violation of any law, regulation, or third-party rights;
• Upload or process Content you do not have the right to use, or that is defamatory, fraudulent, or malicious;
• Transmit malware, spam, or code intended to damage systems or data;
• Probe, scan, or test the vulnerability of the Services without authorization;
• Interfere with or disrupt the integrity or performance of the Services;
• Access the Services through automated means except via our documented APIs and rate limits; or
• Circumvent usage limits, billing controls, or security measures.

We may suspend access and remove Content that we reasonably believe violates these Terms or poses a security or legal risk.

You are solely responsible for the accuracy, legality, and appropriateness of Content you submit and for obtaining all necessary consents and authorizations to process personal data and confidential information contained in your documents.

You are responsible for maintaining your own backups and downstream systems. While we store Content and Extracted Data according to your Plan and workspace settings, you should not rely on the Services as your sole archive.

The Services may integrate with third-party platforms, payment providers, AI model providers, storage systems, and other tools. Your use of third-party services is subject to their terms and privacy policies. We are not responsible for third-party products or APIs you connect to the Services.

Certain components of the Services may include open source software licensed under separate terms. Nothing in these Terms limits your rights under applicable open source licenses.

Fees for the Services are described on our pricing page, in the application, or in an applicable order form. Unless stated otherwise, prices are exclusive of taxes, duties, and similar charges, which you are responsible for where applicable.

Paid usage is generally measured in credits, typically one credit per page processed. Failed parses do not consume credits, as described in our product documentation. Free tiers, subscriptions, and credit packs may include different limits, rollover rules, and expiration terms.

Payments are processed through our payment provider (for example, Dodo Payments). You authorize us and our payment provider to charge your selected payment method for recurring subscriptions, credit purchases, and applicable taxes.

• Subscription fees are generally billed in advance on a monthly or annual cycle;
• Credit packs are billed at the time of purchase unless otherwise agreed;
• You are responsible for keeping billing information current; and
• We may suspend or downgrade access for overdue amounts after reasonable notice, where permitted by law.

Except where required by law or expressly stated in writing, fees are non-refundable. Downtime, maintenance, or temporary unavailability does not automatically extend subscription periods or entitle you to refunds for elapsed time.

If you dispute a charge, contact us before initiating a chargeback so we can investigate. Abuse of chargebacks may result in account suspension.

These Terms remain in effect while you use the Services. Paid subscriptions renew for successive periods of the same length unless canceled before the renewal date according to the cancellation process in the application or by contacting us.

You may cancel your Account or subscription at any time through account settings or by emailing support@autodocparse.com. Cancellation stops future renewals but does not automatically refund prepaid fees unless required by law.

We may suspend or terminate your access immediately if you:

• Fail to pay fees when due;
• Violate these Terms or applicable law;
• Use the Services in a way that creates security, legal, or operational risk;
• Engage in abusive or fraudulent behavior; or
• Are required to be suspended by law or court order.

Where appropriate, we will provide notice and an opportunity to cure, except for serious violations or legal requirements.

Upon termination, your license to use the Services ends. We may delete or disable access to Content and Extracted Data according to your retention settings and Plan limits. You should export data before cancellation where possible. Provisions that by their nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, confidentiality, and governing law.

We and our Suppliers retain all rights, title, and interest in the Services, software, documentation, branding, and related technology, including all improvements and derivatives. These Terms do not transfer ownership of our intellectual property to you.

You retain ownership of Content you upload and Extracted Data generated from your Content, subject to third-party rights in the underlying materials. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and use Content and Extracted Data solely as necessary to provide, secure, and improve the Services, comply with law, and enforce these Terms.

If you provide suggestions, ideas, or feedback about the Services, you grant us a perpetual, royalty-free license to use that feedback without restriction or compensation to you.

AutoDocParse does not create, verify, or guarantee the accuracy of Content or Extracted Data. AI extraction may produce errors; review queues and human verification are provided to assist your workflows but do not replace your responsibility for business, legal, tax, or compliance decisions.

We will use commercially reasonable care and skill in providing the Services. If we materially breach this obligation, your exclusive remedy is re-performance of the affected Service or, if we cannot cure within a reasonable time, a pro-rated refund of prepaid fees for the affected period, where permitted by law.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, completely secure, or that extraction results will meet your requirements. Technical processing may involve transmission over networks and systems outside our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

IN NO EVENT WILL WE OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless us and our Suppliers, affiliates, officers, directors, and employees from third-party claims arising out of your Content, your use of the Services in violation of these Terms or applicable law, or your infringement of third-party rights. We will provide reasonable notice of claims and cooperate at your expense.

Legal notices to us should be sent to support@autodocparse.com. We may provide notices to the email address associated with your Account or through in-product notifications.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of future enforcement.

These Terms, together with the Privacy Policy and any applicable order form or enterprise agreement, constitute the entire agreement regarding the Services and supersede prior understandings on the same subject.

These Terms are governed by the laws applicable in our principal place of business, without regard to conflict-of-law principles. Disputes will be resolved in the courts or forums specified in a separate enterprise agreement, or otherwise in accordance with applicable law. Contact support@autodocparse.com if you need information about governing law or dispute resolution for your jurisdiction.

• Service: AutoDocParse
• Website: https://autodocparse.com
• Application: https://app.autodocparse.com
• Legal and billing inquiries: support@autodocparse.com